1.2.1-3 Process Mapping Activity Part 2
Illuminating the Path to ISO 15189 (SLMTA 3) e-Learning Course Download Video
- Overview
- Resources
PURPOSE:
Mapping a process (all the steps from the beginning to the end of an activity) is a tool that allows analysis and optimization of workflow and service delivery. In this activity, participants will map and create a table analyzing the Path of Workflow (PoW) process.
KEY MESSAGES:
-
Mapping and analyzing processes are useful management tools. They provide an organized method of improving flow and evaluating issues that arise in the laboratory.
- Any process may be mapped, not just specimen flow.
-
Job Aid: Tips for process mapping presents valuable guidance for using the process mapping tool to jumpstart improvement upon returning to individual laboratories.
- The use of standardized procedures prevents variation in the system; thereby avoiding many pitfalls
SELF ASSESSMENT:
Can you:
- Map a process?
- Complete a process table?
- Use the process-mapping tool to improve flow and resolve problems in the laboratory?
Instructor(s)
Beatrice van der Puije
Ms. van der Puije helped redesign the classroom-based SLMTA 3 curriculum for on-line delivery and will serve as an instructor and facilitator of the e-learning course. Based in Ghana, Ms. van der Puije is a Public Health Program Manager at African Society for Laboratory Medicine (ASLM), a pan-African organisation strengthening medical laboratory networks and systems in Africa. Ms. van der Puije is a certified QMS Trainer, with a Master of Science Degree in Medical Immunology and Microbiology. She is a SLMTA master trainer and has trained numerous laboratorians in the past decade.